User Experience Agency and Customer Research
Are you seeking to elevate your digital products with outstanding user experiences? Idea Theorem is a leading User Experience (UX) agency committed to designing intuitive, engaging experiences that delight users. Our experienced team specializes in user research, usability testing, and iterative design to create solutions that resonate with your audience.
We know that good user experience (UX) is key to business success. We adjust our strategies to fit the needs of different industries, like energy, healthcare, finance, and education.
Consult Our Experts
User Research & Empathy
As our user experience design agency, user research is fundamental to our approach. We conduct interviews, focus groups, and create personas, as well as map customer journeys to ensure that every UX design connects with your audience. Our innovative Empathy Phase™, along with competitive analysis, helps your brand shine in the marketplace with solutions that are both strategic and focused on user needs. Let us help you create exceptional user experiences that drive engagement and satisfaction!
Innovative UX Audits
As a user experience agency, we offer in-depth UX audits led by experienced professionals who thoroughly examine your digital products for usability, accessibility, and design quality. Our expert team uses cutting-edge techniques to analyze your digital products, delivering tailored solutions that boost engagement and conversion rates.
Usability Testing
Elevate your user experience with our expert usability testing services! At Idea Theorem, we provide in-depth assessments that reveal how real users interact with your digital products. By combining expert analysis with user feedback, we enhance your offering, ensuring it aligns perfectly with user expectations and boosts engagement.
How it helps Users
Optimizes User Experience
Our user research delivers nuanced insights into user preferences, creating personalized & satisfying interactions.
Elevates Usability
We identify and rectify user pain points, making digital interactions smoother and more accessible.
Ignites Innovation
Insight-driven innovation propels us ahead of market trends, offering unique, user-approved features.
Strengthens Loyalty
Products shaped by user input foster a deeper sense of brand loyalty and advocacy.
How it helps Enterprise
Guides Strategic Decisions
As a Toronto UX Agency, we bring data-driven insights from user research inform pivotal business strategies.
Ensures Market Relevance
Tailoring products to user needs guarantees a stronger market presence.
Secures Competitive Edge
Discovering and acting on unique user insights differentiates your brand.
Builds Customer Retention
A commitment to user-informed evolution drives customer retention and business growth.
Benefits of Partnering with Us
Holistic User Research Expertise
Expert in ethnographic research, usability testing, and eye-tracking studies.
Optimized UX Through User Data
Data-driven UI enhancements for improved engagement and conversions.
Precise User-Centered Solutions
Heuristic evaluations for user-centric alignment.
Strategic Competitive Insights
As a top UX agency, competitive benchmarking for industry-leading solutions.
What Our Clients Say
Don’t just take our word for it. Here’s what our clients have to say about working with idea Theorem for their software development needs.
Rebecca Keenan
Director of Human Resources
Idea Theorem has created a visually appealing, user-friendly product that is designed specifically for our unique needs. As we use the system and discover tweaks that are needed, Idea Theorem is fast to reply and adjust the program as needed. I look forward to the efficiency, better customer service and administrative ease this will provide.
Rebecca Keenan
Director of Human Resources
Idea Theorem has created a visually appealing, user-friendly product that is designed specifically for our unique needs. As we use the system and discover tweaks that are needed, Idea Theorem is fast to reply and adjust the program as needed. I look forward to the efficiency, better customer service and administrative ease this will provide.
Rebecca Keenan
Director of Human Resources
Rebecca Keenan
Director of Human Resources
Idea Theorem has created a visually appealing, user-friendly product that is designed specifically for our unique needs. As we use the system and discover tweaks that are needed, Idea Theorem is fast to reply and adjust the program as needed. I look forward to the efficiency, better customer service and administrative ease this will provide.
Andrew Fuss
Senior Marketing Manager
The team at Idea Theorem took the time to really understand our business needs and challenges, and ultimately produced a solution which was excellent. Their UX research and design is incredibly thorough and it shows in the final product. We didn’t hesitate beginning another project with them once our first website build was complete.
Andrew Fuss
Senior Marketing Manager
The team at Idea Theorem took the time to really understand our business needs and challenges, and ultimately produced a solution which was excellent. Their UX research and design is incredibly thorough and it shows in the final product. We didn’t hesitate beginning another project with them once our first website build was complete.
Andrew Fuss
Senior Marketing Manager
The team at Idea Theorem took the time to really understand our business needs and challenges, and ultimately produced a solution which was excellent. Their UX research and design is incredibly thorough and it shows in the final product. We didn’t hesitate beginning another project with them once our first website build was complete.
Anjum Iqbal
VP of Technology
Idea Theorem delivered a modern UI/UX design for our new SaaS platform. They were extremely professional in their dealing and understanding of our project need and our team. The work was delivered on time and met and exceeded quality standard. We will definitely be using Idea Theorem again.
Anjum Iqbal
VP of Technology
Idea Theorem delivered a modern UI/UX design for our new SaaS platform. They were extremely professional in their dealing and understanding of our project need and our team. The work was delivered on time and met and exceeded quality standard. We will definitely be using Idea Theorem again.
Anjum Iqbal
VP of Technology
Idea Theorem delivered a modern UI/UX design for our new SaaS platform. They were extremely professional in their dealing and understanding of our project need and our team. The work was delivered on time and met and exceeded quality standard. We will definitely be using Idea Theorem again.
Sasha Rana
Director Customer Experience and Marketing
The Toronto Parking Authority partnered with Idea Theorem to conduct customer research for our updated Green P App. The Idea Theorem team worked efficiently to host focus group sessions, and supported on conducting a customer survey to gather and synthesize insights and recommendations in a digestible and insightful manner.
Sasha Rana
Director Customer Experience and Marketing
The Toronto Parking Authority partnered with Idea Theorem to conduct customer research for our updated Green P App. The Idea Theorem team worked efficiently to host focus group sessions, and supported on conducting a customer survey to gather and synthesize insights and recommendations in a digestible and insightful manner.
Sasha Rana
Director Customer Experience and Marketing
The Toronto Parking Authority partnered with Idea Theorem to conduct customer research for our updated Green P App. The Idea Theorem team worked efficiently to host focus group sessions, and supported on conducting a customer survey to gather and synthesize insights and recommendations in a digestible and insightful manner.
Dorothy Combers
AVP Analytics
We deeply value Idea Theorem’s dedication and collaboration throughout this project, especially considering the tight timelines and limited initial requirements. The designs they delivered not only met our immediate needs but also provided invaluable direction for shaping our future product vision.
Dorothy Combers
AVP Analytics
We deeply value Idea Theorem’s dedication and collaboration throughout this project, especially considering the tight timelines and limited initial requirements. The designs they delivered not only met our immediate needs but also provided invaluable direction for shaping our future product vision.
Dorothy Combers
AVP Analytics
We deeply value Idea Theorem’s dedication and collaboration throughout this project, especially considering the tight timelines and limited initial requirements. The designs they delivered not only met our immediate needs but also provided invaluable direction for shaping our future product vision.
Alana Prashad
Strategic Parternship Lead
Idea Theorem™ played a pivotal role in guiding the development of a user-friendly experience, democratizing access to scientific knowledge. Their responsive and connected team ensured seamless collaboration, ensuring project success. Their dedication and proactive communication were instrumental in achieving our objectives effectively.
Alana Prashad
Strategic Parternship Lead
Idea Theorem™ played a pivotal role in guiding the development of a user-friendly experience, democratizing access to scientific knowledge. Their responsive and connected team ensured seamless collaboration, ensuring project success. Their dedication and proactive communication were instrumental in achieving our objectives effectively.
Alana Prashad
Strategic Parternship Lead
Idea Theorem™ played a pivotal role in guiding the development of a user-friendly experience, democratizing access to scientific knowledge. Their responsive and connected team ensured seamless collaboration, ensuring project success. Their dedication and proactive communication were instrumental in achieving our objectives effectively.
Sherry Yanfei Ma
Manager, Technology Enablement
Idea Theorem™ played a pivotal role in collaborating seamlessly with PSSP-CAMH, meticulously mapping out our digital platform’s UI/UX challenges. Through stakeholder sessions and comprehensive recommendations, they ensured a collaborative approach to meeting deliverables. Their expertise and attention to detail were integral to our project’s success.
Sherry Yanfei Ma
Manager, Technology Enablement
Idea Theorem™ played a pivotal role in collaborating seamlessly with PSSP-CAMH, meticulously mapping out our digital platform’s UI/UX challenges. Through stakeholder sessions and comprehensive recommendations, they ensured a collaborative approach to meeting deliverables. Their expertise and attention to detail were integral to our project’s success.
Sherry Yanfei Ma
Manager, Technology Enablement
Idea Theorem™ played a pivotal role in collaborating seamlessly with PSSP-CAMH, meticulously mapping out our digital platform’s UI/UX challenges. Through stakeholder sessions and comprehensive recommendations, they ensured a collaborative approach to meeting deliverables. Their expertise and attention to detail were integral to our project’s success.
Audrey Tong RN
Strategy Consultant
The Idea Theorem™ team were fantastic to work with! They grasped the project scope, timelines, and opportunities thoroughly. Their work was consistently high-quality, professional, detail-oriented, and efficient from the outset. The team showcased remarkable agility and collaborated effectively with the College of Nurses of Ontario Strategy Team.
Audrey Tong RN
Strategy Consultant
The Idea Theorem™ team were fantastic to work with! They grasped the project scope, timelines, and opportunities thoroughly. Their work was consistently high-quality, professional, detail-oriented, and efficient from the outset. The team showcased remarkable agility and collaborated effectively with the College of Nurses of Ontario Strategy Team.
Audrey Tong RN
Strategy Consultant
The Idea Theorem™ team were fantastic to work with! They grasped the project scope, timelines, and opportunities thoroughly. Their work was consistently high-quality, professional, detail-oriented, and efficient from the outset. The team showcased remarkable agility and collaborated effectively with the College of Nurses of Ontario Strategy Team.
Vanessa Lycos
VP of Product and Marketing
We had the pleasure of collaborating with Idea Theorem™ on a website project. They were easy to work with, flexible, and responsive to our business requirements. Their delivery of quality work with a fast turnaround enabled us to swiftly enter the market, achieving our goals efficiently. Their proactive approach and dedication ensured smooth progress throughout.
Vanessa Lycos
VP of Product and Marketing
We had the pleasure of collaborating with Idea Theorem™ on a website project. They were easy to work with, flexible, and responsive to our business requirements. Their delivery of quality work with a fast turnaround enabled us to swiftly enter the market, achieving our goals efficiently. Their proactive approach and dedication ensured smooth progress throughout.
Vanessa Lycos
VP of Product and Marketing
We had the pleasure of collaborating with Idea Theorem™ on a website project. They were easy to work with, flexible, and responsive to our business requirements. Their delivery of quality work with a fast turnaround enabled us to swiftly enter the market, achieving our goals efficiently. Their proactive approach and dedication ensured smooth progress throughout.
Anthony Petrielli
Digital Communications Specialist
Idea Theorem™ delivered a website audit for us that helped to uncover and provide recommendations for a number of items. The team was easy to work with, met our timelines and was responsive to all of our needs. They understood our unique challenges and presented relevant and informative research to our business. We were very happy with our experience working with Idea Theorem.
Anthony Petrielli
Digital Communications Specialist
Idea Theorem™ delivered a website audit for us that helped to uncover and provide recommendations for a number of items. The team was easy to work with, met our timelines and was responsive to all of our needs. They understood our unique challenges and presented relevant and informative research to our business. We were very happy with our experience working with Idea Theorem.
Anthony Petrielli
Digital Communications Specialist
Idea Theorem™ delivered a website audit for us that helped to uncover and provide recommendations for a number of items. The team was easy to work with, met our timelines and was responsive to all of our needs. They understood our unique challenges and presented relevant and informative research to our business. We were very happy with our experience working with Idea Theorem.
Mark Rosen
Head of Product
We were very satisfied with our engagement with Idea Theorem. They were professional, flexible, and a pleasure to work with. It was very fast and easy getting set up, and they consistently delivered on all of our product design requirements. Their expertise and dedication made the process seamless and efficient
Mark Rosen
Head of Product
We were very satisfied with our engagement with Idea Theorem. They were professional, flexible, and a pleasure to work with. It was very fast and easy getting set up, and they consistently delivered on all of our product design requirements. Their expertise and dedication made the process seamless and efficient
Mark Rosen
Head of Product
We were very satisfied with our engagement with Idea Theorem. They were professional, flexible, and a pleasure to work with. It was very fast and easy getting set up, and they consistently delivered on all of our product design requirements. Their expertise and dedication made the process seamless and efficient
Greg Leupin
General Manager
Idea Theorem executed a comprehensive UX audit of our App and delivered an extensive final report that exceeded expectations. Their team took a systematic approach to the initiative and their regular updates ensured we understood the information gathered in the audit.
Greg Leupin
General Manager
Idea Theorem executed a comprehensive UX audit of our App and delivered an extensive final report that exceeded expectations. Their team took a systematic approach to the initiative, meticulously analyzing every aspect of the user experience. Their regular updates ensured we understood the information gathered in the audit, allowing us to make informed decisions throughout the process.
Greg Leupin
General Manager
Idea Theorem executed a comprehensive UX audit of our App and delivered an extensive final report that exceeded expectations. Their team took a systematic approach to the initiative and their regular updates ensured we understood the information gathered in the audit.
Christy Ubellacker
Senior Technical Product Manager
Idea Theorem was a wonderful UI/UX partner. They were able to come up to speed and understand our service very quickly to effectively design our new mobile app. They were very professional and always delivered on-time and exceeded our expectations. Given the opportunity I would work with them again.
Christy Ubellacker
Senior Technical Product Manager
Idea Theorem was a wonderful UI/UX partner. They were able to come up to speed and understand our service very quickly to effectively design our new mobile app. They were very professional and always delivered on-time and exceeded our expectations. Given the opportunity I would work with them again.
Christy Ubellacker
Senior Technical Product Manager
Idea Theorem was a wonderful UI/UX partner. They were able to come up to speed and understand our service very quickly to effectively design our new mobile app. They were very professional and always delivered on-time and exceeded our expectations. Given the opportunity I would work with them again.
Sarah Carter
Director of Marketing
Idea Theorem evaluated our website in order to recommend UX changes that would improve key analytics results. Their team was responsive to questions and they provided extremely helpful, thorough reports on all their findings. They provided us with a really clear plan for how to move forward and redesign the flow of our website.
Sarah Carter
Director of Marketing
Idea Theorem evaluated our website in order to recommend UX changes that would improve key analytics results. Their team was responsive to questions and they provided extremely helpful, thorough reports on all their findings. They provided us with a really clear plan for how to move forward and redesign the flow of our website.
Sarah Carter
Director of Marketing
Idea Theorem evaluated our website in order to recommend UX changes that would improve key analytics results. Their team was responsive to questions and they provided extremely helpful, thorough reports on all their findings. They provided us with a really clear plan for how to move forward and redesign the flow of our website.
Brad Baynes
Director of Products
Idea Theorem was a pleasure to work with. They are very focused on client satisfaction and showed great flexibility in making sure that objective was met. We appreciated the open lines of communication and responsiveness to any feedback that we provided for each iteration. We would not hesitate to reach out again for future UI/UX initiatives.
Brad Baynes
Director of Products
Idea Theorem was a pleasure to work with. They are very focused on client satisfaction and showed great flexibility in making sure that objective was met. We appreciated the open lines of communication and responsiveness to any feedback that we provided for each iteration. We would not hesitate to reach out again for future UI/UX initiatives.
Brad Baynes
Director of Products
Idea Theorem was a pleasure to work with. They are very focused on client satisfaction and showed great flexibility in making sure that objective was met. We appreciated the open lines of communication and responsiveness to any feedback that we provided for each iteration. We would not hesitate to reach out again for future UI/UX initiatives.
