Toronto
Transforming a City, One Community at a Time
Idea Theorem™ has created a visually appealing, user-friendly product that is designed specifically for our unique needs. As we use the system and discover tweaks that are needed, Idea Theorem™ is fast to reply and adjust the program as needed. I look forward to the efficiency, better customer service, and administrative ease this will provide.
Rebecca Keenan
Director of Human Resources
The Challenge
Community Centres are an integral part of life in Toronto, playing a massive role in creating a society where everyone has an equal chance of health and success. While they provide subsidized services and facilities to the masses, they are shackled to archaic ‘forms and files’ based data infrastructure that is laborious and offers little room for improvement.
The staff at Community Centres in Toronto were stuck filling and filing the paperwork when they could tackle bigger issues aligned with their mission of making Toronto a better place. They needed redevelopment for their entire system and process to improve the experience of the staff and the vibrant community they serviced while they interacted daily by switching to an online database.
Our Approach
It started with an Empathy Phase™, where we interviewed current stakeholders and staff to understand the current state and future vision.
Using the future vision – we developed a product roadmap for developing their new online portal. It involved people, processes, and technology to bring about this significant change within the community center. It was only possible because of the continued support we received from the leadership team.
We evaluated every step of their community offerings and started to work on developing a dedicated online community portal where people can pay for gym memberships, book community spaces, and find out more about what’s happening in the neighborhood they belong to.
With the help of our development team the Scadding Court Community Centre enabled various development aspects that contribute to its functionality and user experience. The project was built with responsive design principles in mind, ensuring accessibility across different devices and screen sizes. Also, the use of intuitive navigation and clear organization of information put in place by Idea Theorem™ enhances user engagement and facilitates easy exploration of the site.
From a technical perspective, the platform now exhibits well-structured HTML markup and effective CSS styling, resulting in visually appealing and consistent layouts. The use of modern web development frameworks and libraries facilitated the development process, enabling dynamic content rendering and interactive features.
Furthermore, the platform now better incorporates multimedia elements such as images and videos, effectively conveying the center's activities and impact. Integration with social media platforms also allows for seamless sharing and engagement with the community.
The development aspects of the Scadding Court Community Centre portal worked on by our development team highlight a strong emphasis on user experience, responsiveness, and effective content presentation, contributing to a positive online presence and effective communication with its target audience.
Current Program Registration Flow
New Program Registration Flow
Comprehensive icon set for different steps that need to be taken while making a payment.
Easy way to showcase “Make Payment”
Comprehensive icon set for different steps that need to be taken while making a payment.
The Outcome
In conclusion, The Idea Theorem™ team successfully developed a comprehensive community center portal that connects the center with its members. The digital product implementation was strategically planned and rolled out in phases, allowing for a smooth transition and gradual adoption of the digital transformation within the center.
By providing a centralized platform, the digital portal significantly enhances the efficiency of the community staff. With improved program registration and streamlined member onboarding processes, the team can save valuable time and resources, estimated to increase their overall efficiency by up to 30%.
Furthermore, integrating analytics capabilities empowers the community staff to make data-driven decisions. By accessing accurate and relevant data, they can assess program performance, identify areas for improvement, and apply for program funding with enhanced accuracy. This data-driven approach enhances the center’s ability to optimize resource allocation and maximize the impact of its programs.
Overall, the development of the community center portal by The Idea Theorem™ enables seamless digital interactions between the center and its members while significantly improving operational efficiency and decision-making capabilities. The successful implementation of this digital transformation sets the stage for a more connected and data-informed community center experience, benefiting both the staff and the community.
What Our Client Said
Idea Theorem™ has created a visually appealing, user-friendly product that is designed specifically for our unique needs. As we use the system and discover tweaks that are needed, Idea Theorem™ is fast to reply and adjust the program as needed. I look forward to the efficiency, better customer service, and administrative ease this will provide.
Rebecca Keenan
Director of Human Resources
