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CUSTOMER JOURNEY MAP TEMPLATE

 

Customer Journey map is a process to visualize and empathize with your customers in order to understand the journey or touchpoints that the user goes through to complete the task or tasks.

 

Why is Customer Journey Map important?

  • Alignment across the board
  • Deeper Customer Insights
  • Opportunity to increase top-line growth
  • Create a unified experience across multiple services and products
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