Support

We provide support services post-go-live to ensure critical issues are taken care with the highest priority. As we continue to support the product roadmap development.

Testing Development Architecture

Deployment
The software is deployed to production environments, and the team ensures that it is stable, secure, and ready for real-world use
Maintenance and Bug Fixing
The support team monitors the software’s performance in the live environment, addressing and fixing any bugs or issues reported by users.
Continuous Improvement
The support team collects user feedback, tracks system metrics, and identifies opportunities for enhancements and optimizations to improve the software over time.
Documentation and Training
Comprehensive documentation is maintained and updated to aid users and product maintenance teams.

Why it is Valuable

Usability

Support ensures that the end-users can use the software correctly and effectively, leading to higher user satisfaction and adoption rates.

Maintenance

Support helps to identify and address any issues or bugs that may arise after deployment, ensuring that the software runs smoothly and minimizing downtime for the end-users.

Support Deliverables

01 Warranty & Maintenance

We understand the importance of post-go-live support. That’s why we offer Level 2 and Level 3 support services, bug fixes, and small enhancements during the warranty & maintenance period.

We also provide training and knowledge transfer sessions, and a dedicated technical developer will be available during business hours to answer any questions you may have.

Plus, we prioritize critical issues with the highest priority to ensure your system stays up and running.

02 Response Process

Our team understands the importance of timely responses to any issues that may arise during the project. We have a well-defined response process in place that ensures prompt communication and action, allowing us to quickly address any concerns and keep the project on track.

03 Resolution Process

We take resolving issues seriously. Our resolution process involves a thorough analysis of the problem, followed by the implementation of the appropriate solution.

We communicate transparently with our clients throughout the process, ensuring that they are aware of the steps being taken to resolve the issue.

Our goal is to provide quick and effective resolutions while minimizing any impact on your business operations.

Empathy Phase

Development